Log in to your customer account: https://account.parapente-proshop.com/orders. Locate your order and request its cancellation. If you need any assistance, please contact us. Depending on the reason for the cancellation and the payment method used, an

Log in to your customer account: <a data-start="37" data-end="81" rel="noopener" target="_new" href="https://account.parapente-proshop.com/orders">https://account.parapente-proshop.com/orders</a>Locate your order and request its cancellation.If you need any assistance, please contact us.Depending on the reason for the cancellation and the payment method used, any applicable transaction fees may be deducted from your refund.Orders can only be cancelled before they have been shipped. If your order has already been dispatched, please refer to our Return Policy for further information.

How do I cancel my order?

Log in to your customer account: https://account.parapente-proshop.com/orders. Locate your order and request its cancellation. If you need any assistance, please contact us. You have a legal right to withdraw within 14 days to return or exchange a ne

<h3 data-section-id="1ngdtap" data-start="76" data-end="106" id="isPasted">Returns &amp; Exchanges Policy</h3>Log in to your customer account: <a data-start="37" data-end="81" rel="noopener" target="_new" href="https://account.parapente-proshop.com/orders">https://account.parapente-proshop.com/orders</a>Locate your order and request its cancellation.If you need any assistance, please contact us.You have a legal right to withdraw within 14 days to return or exchange a new product that does not meet your expectations.To be eligible for a return, the product must be strictly new, unused, and in its original condition.&#xA0;<hr data-start="541" data-end="544">Return procedure:Items must be sent to the following address:Air Sports Chamonix 24 Avenue de la Plage 74400 Chamonix FrancePhone: +33 6 76 90 03 70Except in cases covered under the manufacturer&#x2019;s warranty, return shipping costs are the responsibility of the customer.We recommend shipping your parcel with signature confirmation and insurance covering the full value of the product.Once the returned item is received, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be issued using the original payment method.<hr data-start="755" data-end="758"><h3 data-section-id="o5qz1m" data-start="760" data-end="782" id="in-store-returns">In-Store Returns</h3>You may visit our store and present your order confirmation or shipping note as proof of purchase. All items must have their original tags and packaging and must not have been used.<hr data-start="966" data-end="969"><section dir="auto" data-turn-id="request-WEB:10179e02-4c58-4b40-a48b-c3eb02983043-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div data-message-author-role="assistant" data-message-id="2bc28265-c100-43fe-a12d-244e4296a3c4" dir="auto" data-message-model-slug="gpt-5-3" data-turn-start-message="true" tabindex="0">Non-returnable items Some items cannot be returned. This includes in particular:<ul data-start="90" data-end="250" data-is-last-node data-is-only-node><li data-section-id="v2e2hv" data-start="90" data-end="163">products customized at the customer&#x2019;s request (e.g. specific colors),</li><li data-section-id="1ydh3o5" data-start="164" data-end="250" data-is-last-node>products not in stock and specially ordered from the manufacturer to fulfill a sale.</li></ul></div></section><div data-edge="true"> </div>

Retours & Remboursements

How do I cancel my order?

How do I make a return?